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Terms Conditions That Govern Your Account

These terms set out the rules between you and aladdin28 when you open an account, fund it through Touch 'n Go eWallet, Boost, or GrabPay, and access the lobby. Access is available where local law permits — read these terms before you start.

Applies to all account holdersCovers deposits via Touch 'n Go eWallet, Boost, GrabPayJurisdiction-dependent accessUpdated terms take effect on noticeContact us to raise a dispute

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REACH OUR TEAM

How to Contact Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account, our support team handles queries through the channels below. Players in Kota Bharu and across Malaysia can reach us the same way — no separate regional line needed.

Team online

Live Chat

Open the chat widget from any page on aladdin28. Our team handles terms queries, account questions, and deposit issues raised through Touch 'n Go eWallet or Boost.

Email Support

Send a detailed message to our support address for written records of your query. Useful when you need a documented response about account terms or a specific transaction.

Account Help Centre

The help section on aladdin28 covers common terms questions — account verification steps, withdrawal conditions, and what happens when you request account closure.

What These Terms Cover and How They Apply

aladdin28 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By registering an account on aladdin28, you confirm that you have read and accepted these terms in full. They govern every interaction with the platform — from your first deposit using Touch 'n Go eWallet or DuitNow through to withdrawals and account closure. We may update

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these terms at any time; continued use of your account after a change notice means you accept the revised version. If any part of these terms conflicts with local law in your region, the local law takes precedence and that part does not apply to you.
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Access to the lobby and all services is conditional on eligibility under the laws of your jurisdiction. We do not extend services to regions where such access is prohibited. Your account is personal and non-transferable — sharing login credentials or allowing a third party to operate
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your account is a breach of these terms and may result in suspension. Disputes arising from these terms should be directed to our support team in the first instance; we aim to resolve account-level issues through direct contact before any formal process is needed.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Account Rights

We take the security of your account and the data attached to it seriously. Here is how we approach the four areas that matter most to you as an account holder.

Account Security Your account is protected by password authentication and OTP verification on login. We do not store your Touch 'n Go eWallet or GrabPay credentials — payment confirmation happens within the wallet app itself.

Data Handling We collect only the information needed to operate your account — registration details, transaction records, and device data for fraud checks. We do not sell your data to third parties.

Data Retention Account and transaction records are retained for the period required under applicable law. You may request a summary of the data we hold by contacting support through live chat or email.

Requesting Changes To update personal details, request data deletion, or close your account, contact our support team directly. We verify identity before processing any change to protect your account from unauthorised requests.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, live chat is the quickest way to get a direct answer.

Yes. All funding methods — including Touch 'n Go eWallet, Boost, GrabPay, and FPX — are covered by these terms. The payment method does not change your rights or obligations under the account rules.

We will notify you of material changes. Continuing to use your account after the notice period means you accept the updated terms. You can close your account before the changes take effect if you do not agree.

No. Your account is personal and non-transferable. Allowing another person to access or operate your account is a breach of these terms and may result in account suspension pending review.

Contact our support team via live chat or email with your account details. We will verify your identity first, then provide a summary of the personal data associated with your account.

Raise it with our support team as soon as you notice it. Provide the transaction reference and the payment method used — for example, a GrabPay or DuitNow transfer — so we can investigate promptly.

Access depends on local law and is available where local law permits. It is your responsibility to check whether using the platform is lawful in your specific location before opening an account.

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